Customer Support
A smart Customer Support system, with no need to install any app by your customers.

Jastok has launched an innovative system that can be easily connected to any Call Center or Customer Support Center, allowing your representatives to turn any incoming call into a video session with customers who are reporting on any kind of a technical problem without the customer's need to install any app.
 
The system also allows customers to pre-schedule video meetings with your relevant representatives.
It also supports the management of all historical records and it completely retains customer’s privacy.

The system will greatly assist in improving your level of service and customer satisfaction.
MAIN FEATURES
DASHBOARD (AT THE CUSTOMER SUPPORT CENTER)
  • Send a link to the customer who is calling, allowing him/her to join a live video call with the operator
  • An option to get the customer’s exact location, if required
  • An option to join another expert to the online video call
  • An option to share documents/photos with the customer
  • Handle all historical records
  • System administration (adding operators, setting permissions, generating reports, etc.)
  • An option for a "White Label" solution
ON THE CUSTOMER'S SMARTPHONE (WHEN CALLING TO REPORT ON A PROBLEM)
  • Get a link (via SMS or email) that allows the customer to join a live video call with the operator
  • An option to join another participant to the video call
  • An option to share relevant documents/photos with the operator
  • Switch between Front/Back cameras