Insurers
A smart SAAS system allowing the insurer's or broker's representatives to turn customer's incoming calls into video sessions and to see the customer's location on a map if required with no need to install any app by the customer nor any software by the insurer.

It also allows the insurer's customers to pre-schedule video meetings with relevant representatives.
The system supports the management of all historical records and it completely retains user privacy.

Main use-cases:
  • Claims - turn any "Damage report" call into a video session for better initial damage estimation and documentation
  • UW process - use the system instead of sending an expert to evaluate a property
  • Health & Travel insurance - allow doctors to have video sessions with patients with no app involved
  • Up-sales - use video sessions with customers for better up-sales results
MAIN FEATURES
DASHBOARD (AT THE CLAIMS/CALL CENTER)
  • Send a link to the customer who is calling, allowing him/her to join a live video call with the operator
  • An option to get the customer’s exact location, if required
  • An option to join another expert to the online video call
  • An option to share documents/photos with the customer
  • Handle all historical records
  • System administration (adding operators, setting permissions, generating reports, etc.)
  • An option for a "White Label" solution
ON THE CUSTOMER'S SMARTPHONE (WHEN CALLING TO REPORT A DAMAGE)
  • Get a link (via SMS or email) that allows the customer to join a live video call with the operator
  • An option to send location to the operator
  • An option to share relevant documents/photos with the operator
  • An option to join another participant to the video call
  • Switch between Front/Back cameras